Returns Policy
At Danieen, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help with a simple and customer-friendly return policy.
✅ 15-Day Money-Back Guarantee
We understand that perfumes are personal. If the fragrance doesn’t meet your expectations, you have 15 days from the date of delivery to request a return and refund.
📌 Return Eligibility
To be eligible for a return:
- The request must be made within 15 days of receiving your order.
- The product should be in original packaging and must not be heavily used (light testing is acceptable).
- Proof of purchase (order number or invoice) is required.
- The return must be shipped back to us in secure packaging.
🔁 How to Initiate a Return
- Contact us via WhatsApp or email at [your contact details] within 15 days of receiving your order.
- Share your order number and reason for return.
- We’ll guide you through the return process and provide the return address.
- Once we receive the item and inspect it, we’ll process your refund.
💸 Refund Process
- Refunds are issued to the original payment method.
- It may take 5-7 business days for the amount to reflect in your account after approval.
- Delivery charges (if any) are non-refundable.
❌ Non-Returnable Items
- Perfumes that are more than 30% used.
- Products returned after 15 days.
- Items returned without original packaging.
📞 Need Help?
If you have any questions or concerns about your order, feel free to contact us:
- WhatsApp: [03100603231]
- Email: Info@danieen.com
- Instagram: Danieen_offical
🖤 Danieen – Fragrance That Reflects You.
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